Workshop Assistance

Direct support from our Austin bench.

Reach out to our Balcones Drive workshop for sizing consultations, tracking inquiries, or two-year warranty claims. Our team responds within one business day.

Customer Care

Built for the long haul.

Every strap leaving our Austin bench is backed by clear guarantees and direct workshop access.

Austin Pickup
Exchanges
Warranty

Balcones Drive Studio

Free US Size Swaps

Two-Year Guarantee

Local clients can collect online orders or drop off pieces for edge conditioning directly at our workshop.

Got the pant size wrong? We cover return shipping on all domestic size exchanges within thirty days.

Solid brass hardware and full-grain steerhide are guaranteed against stitching failure or hardware defects.